2015年8月24日 星期一

safesync 3.0 憑證匯入後,管理介面無法開啟,故障排除方法



1.In single Server Environment:
a. Login to the sever console and change to root permission
b. Go to the system path : root@appliance1:/opt/SingleInstaller/MgmtUI/SSL
c. List the file to check if there are "mgmt.key" and "mgmt.key " (新的key後面有空白)there.
d. The "mgmt.key " (end with blank character) key file is the new one. So you need to purge the old one and rename it.
e. root@appliance1: rm "mgmt.key"   --->  delete the old key file
f. root@appliance1: mv "mgmt.key " "mgmt.key"  ----> rename the new key file to be correct.
g.root@appliance1: supervisorctl restart mgmtui   -----> restart  management UI service to apply the change.
h.Re-sign in the management console by browser and verify the HTTPs site.

2. In HA Server Environment:
You need to repeat the steps to resolve the issue on the SSFE server which you apply new certificate and key file, and the corresponding SSFE server does not have the defect.
Cheers.